Shipping & Returns

Shipping

Goods in-stock will be shipped within 2 working days of cleared payments via the postal service, charged at a predefined rate.

Overseas Postage

Please email us before placing an order so that appropriate delivery charge can be made.

If you get no shipping method when you try to complete your order, please call us on 02392 653100

Back Orders

Our online shop displays (one) of each item in stock at the shop. If you require more than (one) you can phone or email us to check availability before ordering.
If you order more than (one) please be aware this may go onto back order with our supplier if we don’t have more than (one) in the shop

Returns

Faulty or Damaged goods

Whilst every attempt is made to deliver the goods to you in pristine condition, any damages or breakages must be notified within 72 hours of receipt.
All our products are covered by the manufactures warranty if the product develops a fault within this period please inform us and we can arrange for the item to be returned, assessed, repaired or replace. (We will reimburse the return postage)

Unwanted Goods

If you change your mind about a product you bought from us, we offer a 28 Day returns no questions asked.
Provided the product is returned in it’s original packaging still sealed and unused.
Opened items can be returned Provided they are in a resalable condition but will be subject to a restocking fee up to 30% of the purchase price.
We also require a receipt or proof of purchase to process the return

Buyer is responsible for return shipping costs.

Gifted Items

Items bought as gifts in December can be returned up-to 15th January of the next year.

The same conditions apply as above

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal or original method of payment, within 2 working days.